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Fleet Maintenance: 60% Safety Reduction in 12 Months

Discover how a systems-focused approach helped a regional fleet operation reduce safety incidents by 60% in just 12 months, while improving workforce engagement, communication, and operational efficiency.

Discover how a systems-focused approach helped a regional fleet operation reduce safety incidents by 60% in just 12 months, while improving workforce engagement, communication, and operational efficiency.

Client’s Name

Regional Fleet Operations Company

Industry

Waste Management & Environmental Services

Service:

Operational & Organizational Improvement Consultation

Case Type

Operational Transformation

Duration

4 Months

Year

July 2025

Overview

This work was performed during my tenure as Area Improvement and Analysis Manager at Waste Management. 




The Challenge

A fleet maintenance operation with high safety incidents, defensive culture, and a divide between management and frontline staff. 




Our Approach

We shifted from "Who screwed up?" to "What systems failed?"—applying the Outward Mindset and Lean Six Sigma principles to redesign processes, improve communication, and build trust.

Overview

This work was performed during my tenure as Area Improvement and Analysis Manager at Waste Management. 




The Challenge

A fleet maintenance operation with high safety incidents, defensive culture, and a divide between management and frontline staff. 




Our Approach

We shifted from "Who screwed up?" to "What systems failed?"—applying the Outward Mindset and Lean Six Sigma principles to redesign processes, improve communication, and build trust.

Phase 1 — Organizational Assessment

We evaluated operational systems, team dynamics, and opportunities for process improvement.

Results Achieved


  • 60% reduction in safety incidents within 12 months 

  • Engaged workforce with higher morale 

  • Measurable efficiency gains across the operation 

    The Lesson:

    When you stop blaming people and start fixing systems, everything changes. 

    Disclosure: This case study reflects my personal experience and does not constitute an endorsement by Waste Management. 


Build a Stronger Business for the Future

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Get Started Today

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Build a Stronger Business for the Future

Partner with Now Forward Consulting to create better systems, strengthen your operations, and build sustainable growth.

Get Started Today

Get Started Today

Schedule your consultation

Get tailored strategies for your business

Build systems that support lasting success

Image

Build a Stronger Business for the Future

Partner with Now Forward Consulting to create better systems, strengthen your operations, and build sustainable growth.

Get Started Today

Get Started Today

Schedule your consultation

Get tailored strategies for your business

Build systems that support lasting success

Image